As a subscriber to the Gold Managed Service Plan, when calling the Tech360i Help Desk you can expect prompt action from our technical support team to address your issues.
You will be talking to certified technicians who have experience installing and maintaining business computer systems. As a subscriber of this service plan, we will likely already alerted and working on a solution through our remote monitoring and maintenance software. All of our systems engineers are on help desk duty, so there is a good chance when you talk to the tech they will be familiar with your problem. In fact, our goal is to resolve every problem before your service is affected,
- All services included in the Basic Managed Services Plan
- Live Telephone and email support provided between the hours of 9:00a and 5:00p Monday through Friday
- Handling of desktop issues including Microsoft, custom application software, and networking related issues
- Biannual on-site network health review
In conclusion, for a higher level of protection, see our Platinum Managed WorkPlace Service Plan. Complete the free quote form for Tech360i to protect your computer assets with a worry-free service plan. In addition, our services include technical support, on-site computer repair, and Ethernet port installation.